Slavic Hair Extensions

Placing an order is so easy - just contact our customer service representatives using any method that is convenient for you:

• WhatsApp
• Facebook
• Instagram
• Email

Our customer service representatives will let you know about availability, pricing, delivery and payment options and help you select the hair and accessories. They will also send live pictures and/or videos of the actual products you are ordering.

We strongly recommend that you place your orders at least 4 to 5 working days before they are required to ensure that your customers are not inconvenienced by any avoidable delivery issues.

Please note that working days refer to Monday to Friday and exclude weekends and public holidays. It means that if you place your order and pay for it after 3 p.m. on a Friday, it will be shipped the following Monday.

We generally work on a prepaid, proforma invoice basis only.

We accept payments via:

• standard bank transfers to our EU bank account (allow 1-2 banking days for funds to arrive)
• Visa and Mastercard - online payments in euros only (instantaneous payment in €)
• PayPal (instantaneous payment, incurring ~4% commission fee)
• cash in our sales office

Please proceed with payment only after receiving a proforma invoice from your customer service representative and please use the proforma invoice number as the reference for the payment. The proforma invoice is valid for 7 days and your order will be set aside during that time.

We ship worldwide with DHL Express from our main logistics centre in the EU, Slovenia. The shipments are made between 8 a.m. to 4 p.m. CET every day from Monday to Friday. If payment is received by 3 p.m. CET, we will ship your order the same working day. Please contact our customer service representatives for further information concerning delivery costs and times for your area.

All our shipments are insured and the safe delivery of your goods is of paramount importance to us. Consequently, we kindly ask that you to provide a contact phone number as well as the precise delivery address so that we can pass these onto the delivery courier.

International orders (from outside of the EU), may be subject to local charges. Any customs or import duties and/or associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.

The Slavic Hair Company cannot be held responsible for any additional charges on your order, nor can we accept any returned orders in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges, your parcel may be abandoned and the Slavic Hair Company will not be responsible for any losses incurred as a result.

While we cannot guarantee the performance of our carriers, we will do all that we can to ensure your order arrives on time and undamaged. The Slavic Hair Company cannot, however, be held liable for any lost, overdue or damaged packages.

Please contact our customer service representatives to get accurate pricing and product details for all our products and services.

If you are a hairdresser or a wholesale buyer, please provide us with your certificate or company’s information to get special discounts and offers. We do not work with end customers, so, if you are purchasing extensions for your personal needs, please contact your hairstylist to place an order on your behalf.

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In short, Single Drawn and Double Drawn hair is about the thickness of the extension at the tips.

Single Drawn extensions by Slavic Hair imitate natural hair growth; the strands of hair in a bundle can differ in length by a couple of centimetres and, therefore, the extensions get gradually thinner at the tips. There can also be some shorter hairs in a bundle.

Double Drawn extensions have thicker and more luxurious tips that create extra volume and, consequently, are more expensive. While there are still some shorter hairs in Double Drawn extensions, there are fewer than in Single Drawn extensions.

You can choose between Single and Double Drawn extensions depending on your preferences and the desired result.

We collect virgin ponytails from donors all over Russia, Ukraine, Belarus and Moldova. Therefore, its origins are 100% Slavic and, as such, very silky, supple and gentle making it the perfect choice for clients with European hair type.

During production, the hair cuticle layer is fully preserved. No silicone, harsh bleaching agents or synthetic fibres are involved. Simply natural, 100% Remy human hair. No special care is needed. The hair is durable and can be reapplied up to 6 times.

If you want to learn more about our hair and its collection and processing, then watch our short videos on YOUTUBE

Yes, we have a simple return policy. If for any reason you are dissatisfied with our product, you can return or exchange unused goods provided:

• the product was purchased within the last 14 days;
• the customer has not subjected the product to any treatment - chemical, thermal or otherwise;
• the original condition, packaging and labels are preserved;
• the product is deemed to have been defective by Slavic Hair Company within 14 days of purchase.

Goods should be returned to the following address:
Slavic Hair Company d.o.o.
ATTN: Natalia Lyashchuk
Tržaška cesta 37a
1000 Ljubljana, Slovenia

Kindly let us know the tracking number of the package.

Full or partial refunds for “faulty” goods are only guaranteed after it has been determined that Slavic Hair is at fault.

We work on a B2B or wholesale basis only. Our products are not directly available to members of the public unless they are certified hairdressers, salon or hair shop owners. For that reason, we ask to see a certificate or some other verifiable reference to your hair business before we commence doing business with new customers. This is important to us, as we do not work in the retail sector; thereby we protect the interests of our main clients, namely hairdressers.

As an end customer, you still can experience the joy of wearing a quality Slavic Hair extension but you will need to place an order through your hairstylist.